Officer - Business Development (Broker Relations)
Key Responsibilities
Support and strengthen relationships with brokers and intermediaries.
Act as a liaison between brokers and internal stakeholders.
Coordinate with Underwriting, Operations, Claims, Legal, and other departments to ensure smooth service delivery.
Assist in broker onboarding, training, and operational support.
Monitor broker performance and prepare management reports.
Maintain broker documentation and TOBA records in compliance with company and regulatory requirements.
Support business development initiatives aimed at driving growth and retention
Success Profile
Education
Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
Experience
2 to 3 years of experience in Business Development, Broker Relations, Relationship Management, Sales, or Account Management.
Takaful or Insurance industry experience is preferred.
Strong communication, negotiation, problem-solving, and stakeholder management skills.
Technical Competencies:
· Broker Relationship Management and Intermediary Management
· Takaful or Insurance industry experience is preferred.
· Business Development and Portfolio GrowthESKA or similar insurance systems is preferred, with the ability to quickly learn new systems.
Behavioral Competencies and Drivers:
· Good communication and interpersonal skills
· Strong attention to detail with a commitment to accuracy and quality.
· Customer-focused with ability to manage priorities and meet service turnaround times.
· Ability to work efficiently in a team environment.
· High level of integrity, accountability and commitment to continuous improvement.
What this role offers you: This role will provide an opportunity to expand your business development and relationship management expertise, work closely with internal and external stakeholders across the business, contribute directly to Watania Takaful’s growth strategy, and enhance your professional development within a dynamic and collaborative environment.