First Abu Dhabi Bank (FAB)

Discussion

Officer, Collection Operations

Open 34d

Self-Management Responsibilities

  • Agrees with line manager and define performance goals at the start of the year and ensures that the goals are achieved during the course of the year.

  • Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.

  • Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.

  • Keeps professional developments, new techniques and current issues through continued education and professional growth.

  • Be updated on bank policies and procedures, central bank regulations and recent developments.

  • Offering timely resolution and satisfactory customer experience.

  • Core Responsibilities

  • Coordinating with law firm to for new cases assigned for ADGM court and other cases’ types (Chq. Execution, REPO, Civil/Cases against bank), follow up across different stages, and update the system and trackers.

  • Assist in being back up for any other team member who is not in office or during leaves as assigned (criminal/civil/legal notice/Repo/Chq Execution…etc.).

  • Working closely and monitoring our vendors (law firms) for the assigned cases to each service provider, especially AUH cases.

  • Liaising with law firms to get the cases filed as per agreed TAT, and sharing any additional required documents.

  • Attending expert meetings and whenever required and reviewing commentaries and memos.

  • Ensuring updating the system and legal flags of all allocated cases.

  • handling assigned cases against the bank and extending support whenever required.

  • Ensuring original files retrieval and returns as per process and policy.

  • Handling referred requests and escalations related to collections, received through various channels and taking the same to a resolution.

  • Working closely with Collection and Recovery different teams for legal support or advisory whenever applicable.

  • Attending Training and adhere to policies // Enforces company policies and values without creating negative reactions // Timely completion of Mandatory training

    Minimum Qualification

    Bachelor’s degree.

    Minimum Experience

Minimum 3 years of relevant experience in the banking sector

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