Officer - Techno Commerical

• Process purchase requisitions (PR) and convert them into purchase orders (PO) as per approved workflows in SAP/Ariba.

• Coordinate with suppliers for order acknowledgments

• Support PO amendments, cancellations, and extension processes in alignment with business needs and approvals.

• Maintain compliance with Delegation of Authority (DOA), tax (GST, eWay bill), and statutory requirements during procurement execution.

• Support root cause analysis (RCA) for any delays, process gaps, or data errors in the P2D cycle.
• Escalate unresolved issues to the Lead – Purchase to Deliver for timely closure.
• Ensure adherence to SLAs/KPIs related to procurement transaction processing.

• Act as the first point of contact for vendor BU TC queries on PO status, dispatch readiness, and payment eligibility post-receipt.
• Coordinate internally with business unit procurement, operations, and finance teams for procurement clarifications.
• Support process improvement initiatives and automation testing within procurement workflows. Implement Issue and Escalation Tracker and log. Ensure timely closure of all improvement – corrective/preventive actions

Work with GCC TC Head to initiate, implement and monitor all continuous improvement projects relevant for operational performance improvement

• Implement capacity management and operations business continuity management plans to ensure uninterrupted delivery to assigned Sector business.

• Ensure each operations team lead and operations team members (new /existing) are inducted to new operations model, expectations and governance mechanism including critical business scenarios
• Drive and cultivate culture of Outcome focused customer centric organization by driving E2E process awareness / Business sector appreciation sessions with the operational team leads and members.

• Drive adherence to SLAs/KPIs across PO processing and post-PO operations.
• Ensure contract and purchase order compliance through proactive monitoring of exceptions and deviations.
• Leverage SAP MM, Ariba Commerce Automation, and workflow tools to ensure process visibility and efficiency.