Officer - Warranty (Denza)

Company :

Sime Darby Beyond Auto Sdn. Bhd.

Daily Claim Handling

a) Receiving & Processing Claims

• Receive daily warranty claims from Service Advisor for processing.
• Ensure all received claim documents tally with invoiced warranty for the day.
• Perform daily processing of claims within KPI limit
• Ensure excellent quality of warranty processing to minimize rejection and outstanding amount and maximize repayment from Principals.

b) Follow-ups

• Constantly follow-up with Aftersales Distribution Department to get the claims approved and Credit Note on time
• Follow-up with Service Advisor to get the documentations for submissions and re-submissions.
• Maintain good and healthy working relationship with Service Advisors and Workshop personnel.

c) Paperwork

• Ensure all warranty paperwork is properly documented and that all verifying criteria needed by the factory/distributor are processed correctly.
• Establish correct problem and remedy codes (and their explanation) and operation number, record the same on claim.
• To perform weekly warranty status report

d) Rejections

• Ensure rejections are limited to 1% annually.

e) Others

• Responsible to perform other duties requested by superior