Offline manager
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Description
About VillaCarte Group
VillaCarte Group has been shaping premium living in Phuket since 2012. Our portfolio includes the residential developments Layan Green Park, LaVista Villas and Layan Verde, the VillaCarte real estate agency and La Green Hotel.
We’re looking for a Concierge Manager to join our team on-site in Phuket. If you genuinely enjoy people, have a natural talent for making guests feel at home, and want a career that comes with island life by the sea, we’d love to hear from you.
What you’ll do
VillaCarte Group has been shaping premium living in Phuket since 2012. Our portfolio includes the residential developments Layan Green Park, LaVista Villas and Layan Verde, the VillaCarte real estate agency and La Green Hotel.
We’re looking for a Concierge Manager to join our team on-site in Phuket. If you genuinely enjoy people, have a natural talent for making guests feel at home, and want a career that comes with island life by the sea, we’d love to hear from you.
What you’ll do
- Prepare for guest arrivals: open communication early and understand each guest’s needs and expectations
- Inspect apartments and villas before check-in and after check-out to company standards
- Welcome guests and manage a smooth check-in
- Liaise with property owners and management companies
- Coordinate property maintenance: housekeeping, repairs, garden, pool and more
- Respond promptly to guest requests throughout their stay
- Help guests plan their leisure time and experiences on the island
- Find solutions in non-standard situations (we’ll train you on all standard processes)
- Organize check-out and settle final payments with guests
- Sell and upsell additional services: car rental, excursions and other company offerings
- Manage supplier relationships: keep the partner database up to date, source new partners, negotiate terms and monitor service quality
- Send birthday greetings to our guests and clients
- Keep CRM records accurate and maintain regular reporting
- 1+ year of experience in guest services or hospitality
- English at B2 level or higher is mandatory, we are not considering candidates without conversational English
- Genuine enjoyment of communicating with guests and solving their requests
- Hands-on experience with CRM systems, Google Drive and Microsoft Office
- A strong sense of hospitality, responsibility and attention to detail
- A positive mindset and a service-first attitude
- Life and work in Phuket
- A dynamic, fast-paced environment within an established group of companies
- Training in VillaCarte service standards and hands-on support from the team on site