OIC Integration/Extension analyst

100% Remote Responsibilities: Provides L2 support (triaging) for OIC Integrations and Extensions incident tickets and ensures compliance to Client s ITSM Incident management process, associated SOPs and Operational Plan Participates in and contributes to Problem RCA discussions to identify underlying causes of major impact or recurring incidents, including defining and documenting remediation plans for all OIC integrations and Extensions related issues, documenting problem tasks, and driving t…