Okta Support Engineer

Job Title: Okta Support Engineer - WIAM Operations

Experience: Minimum 1+ Year of hands-on Okta support
Number of Positions: 3
Location: Pan India

We are seeking motivated and detail-oriented Okta Support Engineers to support Workforce Identity and Access Management (WIAM) operations and integrations. The role involves identity administration, authentication troubleshooting, user lifecycle management, and application access support.

• Support the Okta platform for workforce identity and access management use cases.

• Manage user onboarding, MFA setup, password resets, account recovery, and access requests.

• Analyze system logs to investigate and resolve login-related issues.

• Monitor authentication and access issues and perform initial troubleshooting.

• Coordinate with engineering teams to resolve complex incidents.

• Handle IAM support tickets and maintain operational documentation.

• Collaborate with application, support, and security teams during production support.

• Minimum 1 year of hands-on Okta support experience.

• Experience with user lifecycle activities, including onboarding, MFA, password resets, and account recovery.

• Understanding of Okta Global Session Policies and Application Policies.

• Experience supporting IAM operations in enterprise environments.

• Strong troubleshooting, analytical, and communication skills.

• Workforce Identity and Access Management implementations.

• SCIM provisioning and user lifecycle management.

• Ticketing and support processes.

• Security and access management best practices.

• Week 1: 9:00 AM to 6:00 PM IST.

• Week 2: 12:30 PM to 9:30 PM IST.

• The schedule alternates every week.