Omni Backend Associate

Omni Backend Associate

Job Title: Omni Backend Associate

Department: Sales – Omnichannel

Reports To: Backend Manager

Location: Onsite – Pakistan Office

Job Type: Full-Time

Salary: $500 – $600 USD/month

About Chai Vision

Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) brands across high-impact categories—from fitness and wellness to home goods, pet care, children's products, outdoor products, kitchen essentials, and supplements. We scale rapidly on platforms like Shopify, Amazon, and TikTok Shop through a data-driven, community-first approach and a relentless focus on product-market fit.

The organization is driven by a data-informed approach to growth, disciplined operational execution, and a commitment to delivering high-quality products and customer experiences at scale. Chai Vision continues to invest in expanding its omnichannel sales strategy and retail presence worldwide, offering team members the opportunity to contribute within a fast-paced, performance-oriented organization focused on sustainable growth and long-term value creation.

Role Summary

The Omni Backend Associate supports backend marketplace execution by managing product uploads, stock monitoring, compliance, and policy setup across Walmart (U.S. & Canada), Target+, and Best Buy (U.S. & Canada). By keeping listings accurate, products in stock, and policies aligned, this role ensures smooth backend performance that fuels Chai Vision's omnichannel growth.

This is a hands-on, execution-focused role for someone who is detail-oriented, proactive about catching errors before they become problems, and comfortable working across multiple marketplace platforms at once. The role reflects Chai Vision's values: community-first, working closely with cross-functional teams; customer-obsessed, ensuring product accuracy and availability; and efficiency-driven, maintaining backend compliance and system integrity.

What You'll Do

Marketplace Back-End Management

• Upload and configure new SKUs across Walmart, Walmart Canada, Target+, Best Buy U.S., and Best Buy Canada
• Ensure product details, pricing, stock, and attributes sync correctly from Shopify and SellerCloud
• Troubleshoot suppressed SKUs, missing content, and unpublished items

Inventory & Stock Management

• Monitor inventory across all assigned platforms to prevent out-of-stocks
• Track Walmart Fulfillment Services (WFS) inventory and seller performance
• Flag low stock or performance issues and coordinate timely updates

Policy & Logistics Setup

• Set up shipping, return policies, and logistics parameters across platforms
• Monitor marketplace performance metrics (e.g., Walmart Seller Scorecard)
• Resolve logistics or policy issues promptly to maintain good standing

Compliance & Marketplace Health

• Monitor backend alerts for violations (hazmat, category misplacement, etc.)
• Proactively address compliance issues to prevent penalties or account risk
• Support smooth marketplace operations by maintaining account health

Reporting & Monitoring

• Run monthly returns reports and share analysis with management
• Track performance alerts and flag critical issues for resolution
• Maintain accurate reporting of backend performance and compliance
• Provide regular updates on issues, progress, and risks, escalating platform-related challenges clearly when needed
  

Who You Are

• You are detail-oriented and process-focused with strong organizational skills
• You thrive in backend marketplace execution and systems management
• You are proactive in spotting errors, compliance risks, and stock discrepancies
• You collaborate well with managers and cross-functional teams for issue resolution
• You bring hands-on experience with platforms like Walmart, Target+, and Best Buy
• You adapt quickly to operational challenges in fast-paced environments

Qualifications

• Bachelor's degree in Business, Supply Chain, Marketing, or a related field (or equivalent practical experience)
• 1–2+ years of experience in eCommerce marketplace operations, backend catalog management, or a similar role
• Hands-on experience with Walmart, Target+, or Best Buy seller platforms strongly preferred
• Working knowledge of SellerCloud, Shopify, or similar catalog and inventory management systems
• Strong Excel / Google Sheets skills for inventory tracking and returns reporting

Tools & Systems

SellerCloud · Shopify · Walmart, Target+ & Best Buy Seller Portals · Excel / Google Sheets · Microsoft 365 (Teams, Excel, SharePoint) · Notion

Why Work With Us

• Competitive salary and performance-based growth
• Work in a fast-growing global eCommerce company with real ownership
• Collaborative, high-energy environment where ideas become action
• Opportunity to build and lead systems that drive company-wide impact
• Holiday and birthday gifts — we celebrate our people
• Real room to grow as we scale

“If you thrive in a fast-paced, data-driven environment and want to make a real impact at a growing eCommerce company, you’ll love working here!”