Omni-Channel Business Manager

Key Responsibilities

• Develop and implement the company’s omni-channel retail strategy integrating offline and online sales channels.

• Establish, manage and optimise e-commerce channels including Shopee, Lazada & TikTok Shop

• Support the implementation of digital tools for inventory management, procurement, sales reporting and business analytics.

• Analyse sales data, customer behaviour and market trends to identify growth opportunities and improve operational performance.

• Develop merchandising, pricing and promotional strategies across online and offline channels.

• Identify new B2B and B2C business opportunities and support strategic partnerships.

• Lead process improvement and transformation projects to enhance efficiency and customer experience.

• Coordinate with suppliers and internal stakeholders to support business scalability and sustainable growth.