Omnichannel Campaign Operations Specialist

Job Purpose :
To support accurate and timely execution of marketing campaigns at XLSMART by preparing, validating, and monitoring campaign setups across channels. This role ensures operational discipline, minimizes execution errors, and maintains reliable campaign delivery to support consistent customer engagement.

Main Responsibility:
1. Prepare and execute basic campaign setups
2. Check and validate configuration and data accuracy
3. Monitor and report campaign execution issues
4. Collect and document execution results and logs
5. Assist and coordinate with team members for deployment readiness

Key Output:
1. Accurate execution support
2. Minimal configuration errors
3. Timely task completion
4. Proper documentation

Qualification:
S1 (Strata 1) degree in Industrial Engineering; Information System; Information Technology; Business Administration; Marketing; Data Analytics
Minimum 1 - 3 years in Telecommunication; Digital & High Technology; Advertising and Marketing; Business & Management
Certification: (Preferred) CRM; Customer Service Excellence (CSE); Quality Assurance

Functional Competencies
Customer Value Management; Digital Touchpoint; Business Process; Data Analytics; IT Operation; Testing & Debugging