OmniChannel Sustainability Sales Executive

Ever posted a killer TikTok, sold something on Carousell, or talked a friend into swapping their old phone for store credit? That's basically this job, except now you're doing it for a brand on a mission. As our OmniChannel Sustainability Sales Executive, you're the face of myhalo both on the shop floor and across our socials, DMs and online storefronts. You'll help customers fall in love with buying pre-loved tech, turn their old devices into their next upgrade, and make sustainability the obvious, easy choice. AI-assisted tools help with routine replies and admin, so you can spend more time on the conversations that matter. If you're a natural at connecting with people, online or in person, and want a role where your energy and ideas actually move the needle, this one's for you.

Key Responsibilities

Sustainability Advocacy & Brand Engagement

- Get customers excited about trade-ins, buybacks and sustainable buying; you're the reason someone chooses "pre-loved" over "brand new"

- Team up with our backend crew to keep the buyback process smooth and our pricing sharp and competitive

- Be the friendly, go-to face for customers whether they walk into our store or slide into our DMs

- Keep the shop looking sharp and on-brand. First impressions matter, online and off

Sales, Service & Product Advisory

- Help customers pick the right pre-owned or refurbished device for them. No pushy sales talk, just honest, informed advice

- Answer questions on upcycling, repairs and trade-in value across our stores and digital channels, and review AI-suggested replies to common customer FAQs before they go out so every answer is accurate and on-brand

- Run buyback transactions, valuing and processing used devices fairly and quickly

- Keep records straight for every trade-in, repair and warranty case that comes through

- Compliance Mindset: You don't need to be an ISO expert; we just need you to understand why our quality and data-security standards (ISO 9001 and ISO 27001) matter, and stay consistent in following them

Digital & Social Media Sales Operations

- Bring your social media instincts to work: engage customers across social platforms, messaging apps, e-commerce sites and marketplace listings

- Help run digital campaigns that get our buyback programs seen and talked about

- Keep online orders moving: coordinate fulfilment and logistics so every transaction lands smoothly

- Use the numbers (retail trends, buyback performance), including AI-compiled reports you sense-check, to spot what's working and sharpen your approach

- Get comfortable with the everyday digital toolkit: Excel, Google Sheets, messaging platforms, CRM systems and AI tools

- Step in when automated replies or chat tools can't help, picking up handovers and flagging recurring questions so our FAQ content and prompts keep improving

- Use AI tools to draft captions, campaign ideas and product posts, then edit them into your own voice and check the facts

Qualifications & Experience

- Diploma or Degree in Business, Sales, Retail Management, or a related field; fresh graduates are very welcome here

- A genuine interest in retail, e-commerce or customer service; prior experience in consumer electronics is a bonus, not a must

- Curious about the circular economy and keen to champion sustainable buying habits

- Comfortable switching between in-person conversations and digital channels (social media, messaging, e-commerce platforms)

- Able to converse with customers in English and Chinese, given our customer demographic

- Handy with everyday digital tools (Excel, Google Sheets, messaging platforms) and comfortable using AI tools; social-media savvy is a big plus

- A people-person at heart: friendly, communicative, and quick to build rapport with customers and teammates alike

- Thrives in a fast-paced retail environment and enjoys variety in the workday

Attractive KPI & OKR-driven commissions and incentives on top of basic salary.

How to Apply

Send us your resume and a short note on why you'd be a great fit. Apply via this portal or email hr@pcdreamsgroup.com. We'd love to hear from you!