On boarding Case Manager

Job Description:

• The On boarding Concierge service provides a single point of contact for on boarding a new Technology Employee thereby enabling both hiring leaders and new employees to focus on core development activities.

The On boarding Case Managers will coordinate the following:

• Manage ITSC and Ariba requests for new equipment

• Oversee ordering IDs

• Manage laptop configuration & installation

• Address any questions from new employees regarding American Express including benefits, payroll, development tools, etc.

Requirements for On boarding Concierge Contractors:

• Outgoing personality with a passion for customer service.

• Ability to keep on top of tracking and executing multiple detailed processes simultaneously

• Exceptional written and verbal communication skills

• High degree of collaboration and partnership

• Ability to analyze complex issues and resolve issues lacking clear ownership

• Strong customer service mindset with ability to remain poised through challenging situations

• Excellent project management documentation, tracking, and follow-up skills

• Knowledge of American Express tools and knowledge of Technology tools a plus

• Background in technology/engineering to be able to interpret/anticipate needs

• Process improvement experience and ability to drive and measure improvement in vDTC issues

• Strategic ability to recommend/change process to maximize value to Amex

• Ability to think broadly and participate in creating a unique service for American Express employees

• Amex experience preferred

To know more on this position or to schedule an interview please contact;

Vishwas Jaggi

973-475-7482