On-Call Country Club Restaurant Host

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary:

The Host is responsible for creating a welcoming and pleasant environment for members and guests as they arrive at the club. The role involves providing excellent customer service, managing guest reservations, and ensuring that all members and guests have a positive experience.

Essential Duties and Responsibilities:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Warmly greet members and guests as they arrive, providing a friendly and welcoming atmosphere.
• Manage reservations and seating arrangements in the dining area, ensuring efficient flow and minimal wait times.
• Escort members and guests to their tables or event areas, providing any necessary information about the club’s services or amenities.
• Answer inquiries about the club’s offerings, such as dining options, events, and facilities, either in person or over the phone.
• Handle guest complaints or concerns with tact and escalate issues to management if necessary.
• Coordinate with dining and event staff to ensure seamless service.
• Maintain a neat and organized reception or entry area.
• Assist with light administrative duties, such as managing reservation logs or updating guest information.
• Promote club events and activities to members, providing information and encouraging participation.
• Ensure adherence to club policies and protocols, always maintaining a professional and courteous demeanor.