On-Road Event & Experience Manager 自駕體驗與活動總監

This is a freelance / part-time role, compensated per journey, with potential to grow into a full-time position. As the primary on-the-ground representative, you will lead the delivery of a seamless and highly personalised client experience. You will oversee daily operations, coordinate with internal teams, and ensure every journey runs smoothly from start to finish.

The role begins with intensive, hands-on training on the ground. You will start as an Assistant On-Road Event & Experience Manager, gaining practical experience and mentorship while developing the skills and confidence required for the position. As you grow in capability and leadership, you will progress into the full On-Road Event & Experience Manager role.

【Core Responsibilities】
▍Client Experience Management: Acting as the main point of contact for clients
before and throughout the journey, ensuring they feel welcomed, supported, and
well-informed at all times.
▍On-the-ground Journey Operations: Managing day-to-day journey operations
throughout the journey, including client arrivals, hotel check-ins and check-outs,
restaurant and activity coordination, and adjustments when needed.
▍Communication: Translating and relaying important driving or traffic information,
and providing clear daily briefings to clients. Sharing journey stories prepared by the
Journey Designer at appropriate moments.
▍Team Leadership & Coordination: Leading daily team meetings, coordinating
closely with Driving Coaches, the Assistant Event & Experience Manager, Journey
Event Manager and Operations teams to ensure aligned on-the-road client service.
▍Decision-Making & Problem Solving: Making on-the-spot decisions regarding
itinerary changes, client requests, and unforeseen circumstances during the journey.
▍Post-Journey Follow-Up: Collecting client feedback and testimonials, documenting operational insights, and contributing to continuous improvement for
future journeys.