On-Site Guest Experience And Hotel Operations Coordinator
*Job Summary*
We are seeking a dynamic and energetic guest experience and hotel administrator to lead and enhance the daily operations of our properties. This pivotal role combines overseeing guest services, managing hotel operations, and supervising hospitality teams to deliver exceptional guest experiences. The ideal candidate will bring a passion for hospitality, strong leadership skills, and a proactive approach to ensuring smooth hotel functions. Your expertise will drive operational excellence, elevate guest satisfaction, and support the overall success of our property.
*What you will do*
* Welcome guests, handle check-in and check-out, and answer every question in between, in person, by WhatsApp and by email.
* Manage reservations, calendars and guest messages in our property management system (Cloudbeds) and on Airbnb, Booking.com and Expedia. We train you on our systems.
* Keep the day moving: room readiness with housekeeping, maintenance requests, vendor visits and deliveries.
* Help set up La Antigua before opening: receive and check furniture and supplies, build checklists, and get the suites guest-ready.
* Turn rooms and refresh common areas when housekeeping is short.
* Track linens, guest amenities and cleaning supplies; reorder before we run out.
* Log receipts and invoices and prepare a short weekly report for the owners.
* Give guests real local recommendations.
*What we are looking for*
* One year or more in a hotel front desk, vacation rental, guest services or another customer-facing role.
* Good spoken and written English for guests and Spanish for local vendors and staff.
* Comfortable with software: a booking system, Google or Microsoft email and documents, WhatsApp Business.
* Organized and self-directed. You will often be the only team member on site.
* Warm with guests, calm under pressure, honest about mistakes.
* Willing to clean when needed and able to lift up to 30 pounds.
* Able to commute to Santurce daily and to work weekends and some holidays.
* Legally authorized to work in the United States; 18 or older.
Pay: $***** - $***** per hour
Expected hours: *********** per week
Benefits:
* Paid time off
* Paid training
* Parental leave
Application Question(s):
* How to apply Email your resume to ****** with the role and your first and last name as the subject line, for example "On-site Guest Operations - Alma Diaz". In your email, tell us how you found this role, the neighborhood or town you would commute from, and the hourly rate you are looking for. If you apply through a job site form, put "On-site Guest Operations" and your full name as the first line of your message. Applications without the role and your name in the subject line will not be reviewed. We reply to every application that follows these instructions within five business days.
Education:
* High school or equivalent (Required)
Language:
* English (Required)
Ability to Commute:
* San Juan, PR ***** (Required)
Work Location: In person