On-Site IT Support L3

About the role

Provide advanced Level 3 support for desktops, laptops, printers, servers, and operating systems. You will diagnose and resolve complex hardware and software issues, perform advanced hardware diagnostics, component replacements, and system maintenance. Install, configure, and troubleshoot IT hardware, software, and server environments, supporting multiple OEM platforms including Dell, HP, Lenovo, Lexmark, and IBM. Conduct root-cause analysis, document technical resolutions, and manage escalations while collaborating with technical teams to meet client requirements and service-level agreements.

Key responsibilities

• Provide advanced Level 3 support for desktops, laptops, printers, servers, and operating systems
• Diagnose and resolve complex hardware and software issues
• Perform advanced hardware diagnostics, component replacements, and system maintenance
• Install, configure, and troubleshoot IT hardware, software, and server environments
• Support multiple OEM platforms, including Dell, HP, Lenovo, Lexmark, and IBM
• Conduct root-cause analysis, document technical resolutions, and manage escalations
• Collaborate with technical teams to meet client requirements and service-level agreements

About you

• 5–6 years of relevant IT technical support experience
• A technical college degree in Computer Science or a related field, or equivalent practical experience
• Strong expertise in hardware, software, operating systems, and server troubleshooting
• Hands-on experience supporting multiple OEM platforms
• Ability to independently resolve complex technical incidents
• Excellent problem-solving, communication, and customer-service skills
• Native-level or minimum B2 proficiency in the local language; English B2 or above where required
• CompTIA A+ and Server+ certifications
• Multiple OEM certifications covering relevant hardware and peripherals
• At least two server-related certifications and relevant server operating system certifications, such as Microsoft, Unix/Linux, Apple, or equivalent

About us

Excis is a UK-headquartered global IT services company committed to innovation, collaboration, and service excellence, operating across 190+ countries with 6,000+ professionals serving 200+ enterprise clients.