On- site Launch Manager
One of the core values at Refyne is driving customer excellence. We believe that to succeed long-term, it’s critical to develop a mindset focused on providing a superior customer experience.
We are looking for an experienced on-site launch manager who will be responsible for launching Refyne’s products & services and building relationships with our clients. The goal is to increase customer satisfaction, loyalty, retention and not just meet but exceed their expectations.
Responsibilities:
● Launching Refyne products and services physically to the new clients in an effective and efficient manner
● Managing multiple projects simultaneously
● Developing launch strategy and process
● Managing on-ground vendors and agencies and be comfortable to travel
● Researching key customer wants & needs, and suggest solutions to address them
● Ensure timely launch and delivery of the employee financial wellness benefits
● Serve as a contact point for on-site launch projects
● Gather, report, and communicate clients' feedback on service, technology, and product delivery
● Measure, track and analyze key account metrics
● Create reports for upper management
● Keep abreast with industry, market trends, and best practices
● 3 to 5 years work experience in event management & on-ground product launch
● Experience in managing a large portfolio of clients, vendors & agencies.
● Excellent knowledge of management methods & techniques
● Proficiency in English - written & verbal
● Skilled in networking & building relationships
● Ability to think strategically & lead, prioritize & meet critical deadlines
● Comfortable with being on the road, the job will require extensive traveling, about 70% of the time
● Be part of a founding team with a highly successful track record for building global fintech startups
● Backed by leading global tech investors & specialists
● Flexible working hours; we are well-equipped to allow our teams to work remotely, whenever they want
● Competitive salary with other employment perks
● Become a key member of a team that is building India’s first real-time, on-demand salary platform