On-Site Self Storage Manager
This position includes use of the onsite apartment, a 1-bedroom, 1-bathroom residence that requires a refundable damage deposit of $750 prior to move-in and acceptable criminal background check results for occupants over 18 years of age. Monthly pet rent for uncaged animals will apply.
SUMMARY/EXPECTATIONS
Manages day to day business of the assigned site/facility as per company policy and procedures. Meets or exceeds sales and profit objectives. Builds/Maintains business relationships within the local market. Demonstrates excellent customer service, committed to customer satisfaction. Lead site/facility, provide customer service, lease storage units or parking spaces, market property within the local area, manage collections for past-due accounts, administrative business functions and light maintenance of the property.
ESSENTIAL FUNCTIONS
• Maintain day-to-day administrative functions
• Maintain and adhere controllable site expenses
• Meet or exceed sales and profitability objectives
• Accomplishes business objectives by responding to customer needs and managing time based on urgency.
• Maintain safe site/facilities environment for employees and customers
• Address and report safety concerns in a timely manner
• Ensures facility meets/maintains excellent customer service
• Enforce all company policies and procedures
• Ensures adherence to lien policies and procedures and legal requirements
• Resolves customer concerns in a timely manner
• Maintains Site Operations and Business Standards as per company policy and as outlined in the Site Operations Review
OTHER JOB FUNCTIONS
• Contribute to a positive work environment
• Clean and prepare vacant storage units for rent
• Perform daily security check of facility (lock check/audit)
• Conduct marketing tasks in local area as required
• Enforce rules governing the property
• Complete and submit company documents/reports accurately and timely
• Work with Facility Maintenance Team to complete repairs within project bid/budget
• Maintain a professional personal appearance
• Perform other duties as assigned
PHYSICAL REQUIREMENTS
• Sit or stand for up to 8 hours per day
• Ability to traverse entire property for audit, lock removal or tour purposes
• Ability to bend, twist and lift
• Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure