On-Site Support Junior

About the role

At Experis, we are looking for an On-Site Support Junior (H/M/X).

What you'll do

• Attend to users in person on-site.
• Register, escalate, and follow up on incidents and requests using ticketing tools.
• Provide support for client operating systems: Windows and, to a lesser extent, macOS, iOS, and iPadOS.
• Maintain and provide support for room devices: audiovisual equipment, ChromeOS, docking, cabling, monitors, and other accessories.
• Support devices such as laptops, mobile phones, and tablets (Apple).
• Resolve incidents regarding end-user applications (VPN, Chrome browser, Office, etc.).
• Apply client instructions and understand the technical environment of the plant.
• Participate in the implementation of solutions, problem management, and change support.

What we're looking for

• Vocational Training (technical or administrative qualification related to IT or systems).
• Between 1 and 2 years of experience in N1/N2 support, Helpdesk, Service Desk, or CAU.
• Knowledge of PC hardware components, connectors, consumables, and printers.
• Support for Windows and/or Linux operating systems, and Office applications.
• Support for telephony equipment (mobile and landline).
• Knowledge of solution implementation, problem management, and change support.
• Autonomy, communication, listening, logical and methodical thinking, responsiveness, and analytical skills.
• Good attitude, predisposition, initiative, desire to learn, and involvement in the day-to-day service.
• Ability to work as part of a team.

Nice to have

• Knowledge of the Altiris software implementation platform will be valued.
• English is not mandatory; B1/B2 would be an added value.

What you'll get

• 23 vacation days
• Exclusive discounts at Fnac, theater, cinema, Booking, and more
• Flexible compensation: meal vouchers, medical insurance, childcare... all deductible from personal income tax
• "Refer a friend" program with a bonus if you recommend a candidate who joins
• We provide you with all the necessary equipment to work
• Continuous training: online platform and official certifications
• Dynamic environment with learning opportunities
• Inclusive company culture, with a focus on well-being and professional development

About the company & team

At Experis, we are a company specialized in professional services and IT project management associated with our 3 practices: Business Transformation, Cloud & Infrastructure, and Enterprise Applications.

Currently, we combine our technological solutions with the most in-demand skills in the market. Additionally, we provide specialized training associated with the aforementioned service lines.

We have a workforce of more than 1,800 IT specialists in Spain and an international presence in 54 countries.