On‑Site Support (OSD)

Role overview

Location: Mexico City (on‑site, local presence required)

Role type: On‑Site Support / End‑User Support (not a development role)

Focus areas:

Hands‑on hardware and desktop support

End‑user / floor support

Local incident handling and coordination

Physical presence in the office as needed

Profile expectations

Strong experience in on‑site support environments

Comfortable with hardware troubleshooting and break/fix

Able to work independently and interface directly with users

Prior financial services experience is a plus, but not required

Logistics

Work model: Primarily on‑site (not remote)

Language: Spanish required; English working proficiency preferred

Advanced english

Mexico City on site

Onsite Office address: Address- Prado Sur 250, Lomas de Chapultepec

Miguel Hidalgo, CP 11000, Mexico City, Mexico