Onboard Customer Service Assistant
Posted Updated 5
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KEY
RESPONSIBILITIES
· The
production and delivery of drinks / food in line with brand standards &
recipes and in compliance with relevant food safety and alcohol licensing laws.
· To understand and follow the Bar and Till Training Procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts to ensure that stock is not lost or stolen.
· To always provide a ‘world class’ standard of customer service, being proactive in offering customer information throughout the whole customer journey.
· Working alongside the rest of the on-board team to ensure that the cleaning programme is followed and that all vessels are kept to a high standard of cleanliness at all times during service.
· To assist the Master / Mate / DCSA in any emergency situations and take part in monthly drills to ensure preparedness for such events.
· To serve food and beverages to customers following prescribed methods of portioning, presentation, and combinations in line with our brand standards and answer questions about products.
· To follow food hygiene / safety procedures in line with health and safety requirements.
· To ensure sales of alcohol are completed responsibly and in line with licencing requirements.
· To greet and engage with all customers on board with a friendly welcome and explore their requirements for food and drink.
· To process all sales through the EPOS system and ensure payment is taken and recorded in full.
· To understand and follow the Bar and Till Training Procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts to ensure that stock is not lost or stolen.
· To always provide a ‘world class’ standard of customer service, being proactive in offering customer information throughout the whole customer journey.
· Working alongside the rest of the on-board team to ensure that the cleaning programme is followed and that all vessels are kept to a high standard of cleanliness at all times during service.
· To assist the Master / Mate / DCSA in any emergency situations and take part in monthly drills to ensure preparedness for such events.
· To serve food and beverages to customers following prescribed methods of portioning, presentation, and combinations in line with our brand standards and answer questions about products.
· To follow food hygiene / safety procedures in line with health and safety requirements.
· To ensure sales of alcohol are completed responsibly and in line with licencing requirements.
· To greet and engage with all customers on board with a friendly welcome and explore their requirements for food and drink.
· To process all sales through the EPOS system and ensure payment is taken and recorded in full.
Requirements
QUALIFICATIONS
& EXPERIENCE
·
Have
a genuine desire and ability to work with the public in a front line, customer
focused environment.
· Be
committed to working to high standards and providing the highest level of
visitor care
· A
team player with a flexible, positive and committed attitude to work.
· Thrive
in a very busy environment and maintain patience and empathy even when working
under pressure.
· Food
hygiene certificate – Level 2
· Previous,
relevant working experience within a Customer / Food Service or Retail
environment
Benefits
We offer two pension scheme options:
- Salary Sacrifice Scheme: Scaled contributions with employer contributions up to 10% of gross salary
- Auto-Enrolment Scheme: Employee contribution of 5% with an employer contribution of 3%
- Free travel on all Uber Boats by Thames Clippers & employee ferry
- 25% off food and drinks on board or at Clipper Lounge, Embankment
- BUPA Cash Plan available from day one of employment
- Private Medical Insurance with BUPA Healthcare
- Employee Assistance Programme (EAP) providing confidential support
- Flexible working hours to support work–life balance
- Cycle to work scheme
- Season ticket loans