Onboard Events Team Member

This is a part-time, permanent role (approximately 30 hours per week), offering an hourly rate of £12.71 plus tips
The successful candidate must be flexible and available to work shift patterns from Monday to Sunday, including public/bank holidays and occasional evenings to support special events 🌊🎉
Please note, this role involves working on a boat, so you will need to be comfortable being on your feet for extended periods ⛴️
As this position involves serving alcohol, applicants must be aged 18 or over 🍸
Company Summary:
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
Position Summary;
The Team Member (known internally as the Functions Team Member) will support the Functions Supervisor in the delivery and execution of an excellent guest experience onboard all our dining cruises and private hire events. This position will ensure food safety and service delivery standards are maintained at all times.

Essential Duties & Responsbilities;

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers
Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly
Actively seeking customer feedback to improve the service Collaborate with other team members to ensure that orders are completed accurately and in a timely manner
Understands and adheres to proper food handling, safety and sanitation standards
Ability to follow all Company Operation policies and procedures
Maintains a professional appearance and grooming standards
Capability to handle multiple tasks with effective follow-through
Exhibits a cheerful and helpful demeanor
Demonstrates a complete understanding of our menu items and can explain them to guests accurately
To assist with promotional activity to attract prospective customers
Ensure any wastage is minimized and accurately reported to the supervisor
Adhere to all Health and Safety requirements in accordance with the company’s Safety Management System (SMS), ensuring the safety of passengers is protected at all times
Maintain the cleanliness and safety of all common areas
Will be required to carry stock from storage area onto boat

Requirements & Qualifications;

Customer Service orientated – Actively looks for ways to promote our business and enhance the guests’ experience
Excellent time management capabilities
Excellent communicator with the ability to effectively understand and convey written and verbal information to guests and coworkers
Health & Safety awareness combined with Food Safety & Hygiene standards
Previous experience in Restaurant/ Conference & Banqueting background
Flexible “can do” approach with the ability to stay calm and work well under pressure
Solutions orientated and focused to resolve any complaints in a calm and professional manner

Desirable though non-essential

Ability to speak a second language
Relevant industry/customer service-related qualification