Onboarding Manager (CZ/SK)

Format: Remote, Full-time
Location: Bratislava (Slovakia) or Prague (Czech Republic)

About us:
Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a scaling tech company with a proven track record of success across Europe.

[Forbes about Choice]

As we scale, we are looking for an Onboarding Manager to guide our new clients through a structured and efficient journey. In this role, you will be the primary partner for restaurants during their initial setup, ensuring they get the maximum value from our platform from day one. We also welcome final-year students ready for a full-time commitment with career growth opportunities.

Responsibilities:
• Lead the end-to-end client onboarding process, ensuring smooth adoption and effective use of the Choice platform.
• Educate and train clients on product functionality, best practices, and value realization.
• Coordinate and support integrations with clients’ POS systems, delivery platforms, and other third-party tools.
• Proactively manage timelines and keep clients aligned with onboarding milestones.
• Identify and escalate bugs and issues to the technical team, ensuring timely resolution.
• Ensure a seamless handover to the Customer Success Manager by providing full context of the client’s onboarding journey, setup, and goals.
• Proactively minimize early-stage churn by addressing risks, objections, and adoption challenges during onboarding.
• Identify upsell opportunities during onboarding and initiate collaboration with Sales teams when additional solutions add value to the client.

Requirements:
• Located in Bratislava or Prague.
• Slovak or Czech language – C1+.
• English – B2+ (used for internal communication; client communication will be in Slovak/Czech).
• 1+ year of experience as a Customer Success Manager, After-Sales Manager, Customer Onboarding Manager, or Implementation Manager.
• Tech-savvy, enjoys exploring digital tools, software interfaces, and troubleshooting technical issues.
• Skilled at keeping clients engaged and on schedule during the onboarding journey, exercising assertiveness and professionalism to prevent delays.
• Strong communication skills with the ability to convey technical details in a clear and easy-to-understand manner.
• Experience with POS, SaaS, or APIs is a plus, but not a must — we will teach you everything!

What we offer:
• Competitive compensation (fixed salary + performance-based bonuses)
• Career growth opportunities
• Opportunity to work on a global product with modern technologies
• Work in an international product company
• Supportive team and healthy company culture
• Seamless and efficient onboarding process

Ready to grow and make an impact? Apply now and become part of Choice!