Onboarding Manager
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Description
- The Onboarding Manager is responsible for leading the customer’s onboarding process both high-level and low-level, while acting as the trusted advisor of the customers
- Your day-to-day tasks will include customer meetings and calls in different time zones, collaborating with different teams, and working in-depth on Dealhub’s solution and its ecosystem
- You will be responsible for collecting customer’s business requirements, build the configuration and integrations, answering questions, and ensuring the client is satisfied with the solution
- You’ll lead the onboarding process and projects end-to-end, and make sure to provide the best solution for our customers worldwide
- It’s a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes!
- Strong project management skills and ability to manage multiple tasks
- Excellent communication skills with strong customer-facing orientation
- Fluent in English (both written and verbal)
- Graduated in relevant fields (Information Technology/ Industrial Engineering/ Information Systems / Economics)
- Extraordinary logical thinking, with strong analytical skills and a data-oriented mind
- Ability to work in different time zones and manage your calendar independently
- Experience or proven knowledge of CRM tools (Salesforce / HubSpot / Microsoft Dynamics) - advantage
- Experience of implementing software end-to-end - great advantage!
- Great ambitious and problem-solving approach
- Collaborative persona that loves working in a team
