Onboarding Specialist
The purpose of the On-boarding Associate is to ensure that all applicants have successfully completed the pre-employment on-boarding process; resulting in the issuance of an employee id number. The On-boarding Associate is also responsible for ensuring that internal transfers complete the on-boarding requirements for successfully transferring to a new department.
Responsibilities:
- Handles incoming calls relating to the on-boarding process
- Initiates and makes outbound calls to applicants relating to on-boarding process and/or documents received
- Process and quality check employment eligibility verification through form I-9 and/or E-verify
- Verify applicant successfully completed the pre-employment drug screen; follows up with applicant as needed
- Verify applicant successfully completed the pre-employment background check; follows up with applicant as needed
- Process completed applicant(s) within system requirements
- Process non-completed/disqualified applicant(s) within system requirements
- Follow up with applicant(s) to complete on-boarding process
- Process and quality check received employment eligibility documents and required identification forms
Qualifications:
- Bachelor’s degree preferred
- Minimum of 1-year customer service, service industry, administrative and/or call center experience
- Excellent interpersonal skills
- Ability to prioritize and handle multiple projects
- Ability to speak to candidates and/or callers with confidence