Onboarding Specialist
Overview
- Handle inbound/outbound calls to customers
- Understand customer's demands and establish a relationship of trust.
- Provide sales assistance and help members with their accounts
- Provide prospective members with sales information about our services
- Provide help with new signups, cancellations, re-activations, and general account maintenance
- Transfer and monitor requests to the tech team whenever an issue can't be resolved over the phone
- Being available on an 8-hour shift, from 8 am to 6 pm.
- Represent the company at trade shows whenever necessary. Travel will be involved.
Responsibilities
- Maintain a good communication flow
- Accurately register interactions with customers, so proper follow-up can be established
- Monitor the status of the problems, while providing regular updates to customers
- Offer solutions tailored to customer's situation and eventually upsell whenever there is an opportunity.
- Make sure that all tickets are logged into the system correctly.
- Be a company and brand advocate, being able to advertise the benefits and qualities of the platform.
Qualifications
- 2 years of sales/customer service experience
- Excellent verbal and written communication skills
- Ability to build client relationships and retain members wishing to cancel
- Computer proficiency
- Punctuality
- Good typing skills – typing at the same time as listening to the call is essential.
- Desire to solve problems.
- Negotiation skills are desirable.
- Experience working with phones or in a call center environment is highly desirable
- Previous experience working in the trucking field is an asset
- Previous experience working in a tech company is an asset