Onboarding Specialist

Position Overview

We are seeking a full-time Onboarding Specialist to join our growing pharmacy team. This role is responsible for conducting onboarding calls with providers and clinic staff as the final step of the onboarding process, ensuring clinics are prepared to begin prescribing through our pharmacy.

The ideal candidate is professional, organized, comfortable speaking with providers, and able to communicate pharmacy processes clearly and confidently. Pharmacy technician experience or prior pharmacy knowledge is strongly preferred.

Responsibilities

• Conduct onboarding calls with providers and clinic staff
• Educate clinics on pharmacy workflows, ordering procedures, and onboarding requirements
• Answer provider and clinic questions related to onboarding and pharmacy operations
• Ensure onboarding documentation and setup steps are completed accurately
• Communicate professionally with providers, office managers, and clinic staff
• Collaborate with sales, operations, and pharmacy teams to support successful account onboarding
• Maintain accurate records and follow-up communication throughout the onboarding process
• Help create a smooth and efficient onboarding experience for new accounts