Onboarding Specialist

Position: Onboarding Specialist

Working Hours: US Hours (9am-5pm EST)

Full-Time, Remote Work.

Salary: South African Rand (ZAR)

We are looking for a highly organised, proactive, and people-focused Onboarding Coordinator to guide new employees through the onboarding process from the moment they accept their offer through to their first session.

You will be responsible for ensuring that every new hire has completed the necessary paperwork, credentials, clearances, and training, while also making sure they are successfully set up on all required systems.

This is a highly detail-oriented role where follow-through is critical. You will be the friendly and reliable point of contact for new hires during their first few weeks, helping them feel supported and confident as they join the organisation.

Key Responsibilities

• Guide every new hire through the complete onboarding process, from offer acceptance through to their first session.
• Track and collect all required onboarding documents, credentials, certifications, and clearances.
• Follow up consistently with new hires to ensure outstanding documentation is completed.
• Monitor onboarding progress and ensure new hires remain on schedule.
• Track required training and follow up on incomplete training.
• Enrol new employees onto relevant company systems, including:
• Scheduling platforms
• Data/clinical platforms
• Payroll systems
• Email and communication systems
• Ensure new hires have the appropriate access and information before starting their role.
• Act as the primary point of contact for new hires during their first few weeks.
• Respond to onboarding questions via phone, email, and text.
• Provide clear guidance and support throughout the onboarding process.
• Maintain accurate onboarding records and ensure nothing falls through the cracks.
• Identify bottlenecks, delays, or recurring issues within the onboarding process.
• Work with the wider team to improve onboarding processes and create a smoother new-hire experience.
• Assist with general HR and administrative tasks related to onboarding as required.

Requirements

• Previous experience in onboarding, HR administration, healthcare administration, recruitment coordination, or a similar administrative role is advantageous.
• Experience within healthcare, ABA, behavioural health, or a clinical environment is a plus.
• Exceptional organisational and time-management skills.
• Strong follow-up and follow-through — nothing slips through the cracks.
• Excellent attention to detail and accuracy.
• Warm, professional, and confident communication skills.
• Comfortable communicating with people via phone, email, and text.
• Strong computer literacy.
• Comfortable learning and navigating new software and systems quickly.
• Ability to manage multiple new hires and onboarding processes simultaneously.
• Self-motivated and able to work independently in a remote environment.
• Professional, friendly, approachable, and solutions-focused personality.

Thinking of applying? Here's the inside scoop.
Let us walk you through the next steps.

Step 1 – Complete Your Application

Fill in our application form and upload your CV. This stores your profile in our Applicant Tracking System (ATS) and places you into our active job pipelines, making it easier for us to match you with current and future opportunities.

Step 2 – The First Look (One-Way Video Interview)

This is where your application comes to life. We review your CV and video interview to get a feel for your experience, communication style, and overall fit. If we like what we see, you're on to the next step!

Why do we ask for a video?

Because a résumé can tell us what you've done, but it can't show us you. Your video is your moment to shine, and it helps us see:

How you communicate and connect with people.

How you present yourself professionally.

Other opportunities you might be an even better fit for (bonus surprises!).

Think of it as your personal trailer. One great video means we can pitch you for multiple roles and get you in front of the right employers, faster.

Heads up: Some clients watch your video directly, so make it one you'd be proud to have represent you. This is your highlight reel—make it count!

Step 3 – Let's Actually Talk

A Sourcing Specialist calls to chat about your experience, your availability, what you want to earn, and the role itself. Consider it a friendly vibe check.

Step 4 – The Fine Print, Made Fun

We break down what it's like working as an independent contractor—hours, pay, contract terms, the whole deal. No surprises, no fine-print sneakiness. You'll get it all in writing.

Step 5 – Matchmaking Time

Our Talent Delivery Team plays cupid, matching you to clients where you're most likely to shine. We can't promise everyone gets picked, but we're rooting for you.

Step 6 – Showtime

Got shortlisted? We'll set up your interview, prep you like a pro, and have your back the whole way—with a Reworks teammate right there facilitating.

Step 7 – The Verdict

We chase feedback the second it lands and keep you in the loop.

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.