Onboarding Specialist

Job Type: Full-Time
Experience: 2–4 years

About the Role

The Onboarding Specialist will manage New-To-Bank (NTB) customer onboarding within the first 30 days, ensuring customers are properly activated across digital channels, receive their cards, and have access to the appropriate support services.

Key Responsibilities

• Drive digital channel adoption and card activation for new customers.
• Provide responsive support for customer queries, issues, and transactional requests.
• Manage accounts not mapped to Relationship Managers or affected by RM exits.
• Prepare daily, weekly, monthly, and quarterly reports.
• Manage customer communication through Salesforce Marketing Cloud, including emails and SMS.
• Cross-sell banking and financial products to increase customer engagement and share of wallet.
• Ensure onboarding activities comply with relevant policies and procedures.

Requirements

• University Degree.
• 2–4 years of experience with banking products, compliance procedures, and financial services regulations.
• Previous branch banking experience is required.
• Good knowledge of consumer banking products and services.
• Strong customer service, communication, and relationship management skills.
• Ability to identify risks, follow procedures, manage tasks, and meet deadlines.
• Good telephone handling and active listening skills.

📩 How to Apply

Apply online through the application portal:
https://jobs.smartrecruiters.com/StandardBankGroup/744000149275574-onboarding-specialist