Online Banking Admin Assistant

Role

To assist banking employees and customers as needed on Online products offered by the bank. Explain what the products are, trains on how the products work and reports issues as needed. Works on implementation of new Online products. Works closely with product vendors.

Major Duties and Responsibilities

• Assist employees and customers of the bank as needed with their online products; answers questions about online products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations. Maintains that current procedures are up to date and changed as needed. Reviews all maintenance within online banking to ensure quality, accuracy, and compliance.

• Troubleshoots any online banking software, hardware and network problems and coordinating with technical support and vendors as necessary to quickly resolve problems. To check daily all on-line transactions to ensure correct postings. To rectify any posting error caused through online banking failures.

• Perform back-up duties as needed for Treasury Management Support Specialist and Online Bank Administrator.

• Keeps up with all online product bulletins, release notes and fraud trends. Notifies employees and customers of changed or new features available through product updates.

• Produces clear, accurate, and timely printed notices for customers.