Online Chat Marketing

People in this position have been doing:

• Manage vendor relationships
• Build upon chat roadmap and socialize 12-18 month strategy
• Develop, refine and execute online chat and customer engagement recommendations
• Manage the monthly online chat transcript and metrics analysis
• Define and build an online chat service program
• Manage chat script maintenance and compliance
• Socialize chat program insights and results

Your pay,

• A base salary of $85,000 - $120,000
• Bonus of $5,000 - $10,000
• Relocation assistance

Ideally you'd have:

• 5 - 7 Years of In-depth understanding of online sales and marketing tactics, online chats, customer engagement and online customer service tactics
• Ability to manage multiple workstreams, build cross-functional relationships, and manage risk
• Experience in customer experience design, web analytics, and A/B split
• Bachelors degree, BA in eCommerce or Web Marketing preferred, MBA is an added advantage
• Like to travel (25%)

All your information will be kept confidential according to EEO guidelines.