Online Customer Service Coordinator

About the Role

The JB Hi-Fi Online Team are now on the lookout for Peak Season Casuals to join our Customer Service Team in a casual capacity for the busy Christmas period. Training to commence in a two week block in mid September with shifts available until the end of February (subject to change).

The role of a Customer Service Coordinator will primarily involve taking inbound calls, providing support in Live Chat and answering emails from customers who require assistance with a new or existing online orders and to help deliver effective solutions for any issues that may arise. The purpose of this role is to provide a high level of customer service to the end users (customers) and foster a positive shopping experience with the aim of creating loyal JB Hi-Fi fans.

Your responsibilities will include, but are not limited to the following:

• Working collaboratively as part of a team in delivering a positive experience for our online customers
• Effectively resolving customer complaints and queries via phone
• Order management including cancellations, refunds, and replacements
• Liaising with couriers and store staff regarding orders and deliveries

Please note, the Online team operate seven (7) days a week. Therefore, successful applicants will be required to work rotating rosters to meet operational requirements and will be based in our Support Office in Southbank.

About You

If you are a driven and motivated Customer Service extraordinaire who will relish the opportunity to be involved in a fast-paced team environment then we want to talk to you!

Your attributes will include:

• Excellent phone manner, communication skills and computer literate
• Ability to multitask and navigate multiple systems simultaneously
• Someone who is punctual and reliable
• Previous contact centre experience (ideal, but not essential)

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!