Online Customer Service Support Agent (Part Time) - Hazelton (ON)
Position Title: elodge Agent
Lodge Location: 21 Hazelton Ave, Toronto, Ontario
Reporting To: Elodge Assistant Manager
Role/s Reporting to you: N/A
POSITION OVERVIEW-
We are looking to fill a Part-time Online Customer Service Agent position within the RODD & GUNN e-Lodge team, based in our Hazelton Lodge in Toronto, Canada
Our talented customer service agents use their exceptional product knowledge, can do attitude and sales skills to engage and wow our loyal customers at every opportunity via phone, live chat and email. We strive to go the extra mile, consistently delivering the best possible customer experience, whilst sharing the Rodd & Gunn story.
To be successful in this dynamic role, you will be a self-motivated and entrepreneurial problem solver with technical capability and excellent communication skills. You will have a positive can-do attitude, unwavering professionalism, attention to detail and a hunger to learn.
Flexible availability is a must as this is 24/7 industry 365 days a year.
WHAT YOU'LL NEED TO SUCCEED:
• Excellent Communication Skills - Exceptional written and verbal English communication with confidence delivering warm, high-quality customer interactions across phone , live chat, and email.
• Strong problem-solving and decision-making skills with the ability to think outside the box.
• Min 2 years proven customer service experience.
• Time management skills and the ability to multitask are a must.
• Knowledge of men's fashion, garment construction, trends, wardrobe essentials, fit and fabrication highly advantageous.
• Attention to Detail – A low error rate and the ability to follow instructions.
• Experience using Zendesk or similar ticketing systems - backend Zendesk experience is very advantageous.
• High Level of Empathy - A customer-focused approach with the ability to understand and respond to individual needs.
Ability to work independently and as part of a team
KEY TASKS / ACCOUNTABILITIES
1. Unpacking and processing of online customer returns
2. Online Customer Service
3. Working to daily KPI's (which will be provided)
4. Ad Hoc Reporting
KEY RELATIONSHIPS: elodge team, retail teams, senior management
PERSONAL ATTRIBUTES-
• Demonstrated work ethic, integrity, loyalty, honesty and professional conduct
• Results Driven
• Desire to help others
• Self Motivation
• Attention to Detail
• “Can do”, Positive attitude
• Believes in brand values/culture
• Know how to have fun