Online Help Desk Technician

The Service Desk Technician will perform remote diagnostics with key customers to determine root cause and resolve enterprise system issues. They will remotely troubleshoot hardware and firmware, install system software and run diagnostics. As the first support contact with our customers, they will represent ZT and be responsible for ensuring an excellent customer experience. The hours for this position will be Sunday through Thursday 9:00-5:30 Shift: Sunday - Thursday - Remote troubleshooting …