Online Support Team Member

Your day-to-day:

As the Online Support Team Member, you will work from our Waterloo location. You will be primarily responsible for picking orders and maintaining our online sales e-commerce orders. You will be required to will maintain a high level of product and service knowledge.
Other tasks and duties may include:

Check Orders for fraud, pending payment, etc.
Discuss Order issues with Manager and resolve those
Pick orders
Print Invoices, check products for code dates, qty, etc and match those to invoice
Pack orders, print shipping labels
Ship orders using shipping carrier as advised by Manager
Print and process shipping documentation as required
Process refunds to the customer as required
Monitor Customer Service emails and phone calls
Other relevant duties as assigned by manager (e.g. receive and stock shipping supplies, etc.)
Adapt communication style in order to deliver information effectively to a range of individuals

What you bring:

One year of experience in retail
Proven sales ability with capability to meet and surpass targets and goals

A high performer keen to take ownership and strive for excellence.
Great communication skills.
High degree of initiative and integrity.

Pay: $17.60
This posting is for an existing vacancy.