Onshore CCaaS Lead (Call Center as a Service)

Role – Onshore CCaaS Lead (Call Center as a Service) Location: Miami, FL – Remote with occasional travel Duration: 12 Months Overview: We are seeking an experienced CCaaS Lead to drive contact center technology, operations, and transformation initiatives. The ideal candidate will have strong expertise in cloud contact center platforms, global support models, workforce management, and customer experience technologies. This role will work closely with business and technology stakeholders to bring…