Onshore UX Designer

Scope of work:

• Plan, facilitate and document workshops and co-design sessions with users, stakeholders and project teams to uncover needs, align perspectives, explore concepts and support design decisions;
• Design and refine user journeys, information architecture, interaction flows and interfaces, translating user, business and technical requirements into intuitive digital experiences;
• Develop design artefacts in Figma, including wireframes, high-fidelity designs, interactive prototypes and reusable components;
• Validate and iterate designs through usability testing, concept testing and other relevant methods, incorporating findings into subsequent design improvements;
• Collaborate with stakeholders, technology and development teams and vendors to ensure accurate implementation of approved designs, including design handover, implementation reviews, design quality assurance and knowledge transfer; and
• Implement and maintain design documentation and support design handover adherence to applicable design systems and standards.

Qualifications:

• Possess experience designing complex enterprise, SaaS, platform and/ or workflow-based digital products;
• Possess a strong portfolio demonstrating end-to-end product design, including user flows, research, information architecture design, prototyping and high-fidelity designs in Figma;
• Demonstrate experience applying systems thinking and translating complex user needs, business rules, operational requirements and technical constraints into effective user experiences, including consideration of end-to-end journeys, dependencies, different system states and edge cases;
• Demonstrate proficiency in visual and interface design, including typography, layout, visual hierarchy, spacing, consistency and interaction details;
• Demonstrate experience planning and conducting user research, usability testing, workshops and co-design activities with users and stakeholders, and translating findings and outcomes into actionable insights and design improvements;

• Demonstrate experience applying, maintaining and contributing to design systems, including reusable components and interaction patterns, to ensure consistency and scalability across digital products;
• Demonstrate experience collaborating with product, business, engineering and delivery teams throughout design and implementation, including design
• handover, clarification of design intent, review of implemented interfaces, and resolution of design, business or technical constraints; and
• Demonstrate effective communication and ownership, including the ability to articulate design rationale, communicate with technical and non-technical stakeholders, and work effectively through ambiguity with minimal supervision.