Onsite Concierge Assistant (H/F/X) - Internship - Start Date May 2027 - Mallorca

This position is available for a period of 4 months starting in May 2027 until August 2027.

🎯 Your Mission:

As an Onsite Concierge Assistant within the Conciergerie & Stay team, you will play a supporting role in managing and assisting our clients on-site with concierge and property-related requests. You will help the team welcome our international clientele in various rented properties while upholding Le Collectionist brand standards. In close collaboration with the Pre-Arrival Team, you will assist in strengthening our network of local partners to offer our clients the highest quality services and experiences.

✨ Your Responsibilities:

Pre-Arrival Preparation

• Take part in property visits where guests are expected.

• Support the Pre-Arrival Team in gathering the necessary information for stay preparations.

• Assist in updating property information in internal tools.

• Contribute to preparing properties (shopping, gifts, amenities) ahead of guest arrivals.

• Help the team establish contact with clients before their arrival.

Guest Welcome and Stay Follow-Up

• Welcome guests alongside the team, ensuring the villa is ready and in perfect condition.

• Participate in villa tours and guide guests through the property’s facilities.

• Be available to assist with concierge requests or service adjustments.

• Observe and learn the procedures for handling and processing payments.

Check-Out and End-of-Stay Follow-Up

• Assist the team to ensure a smooth check-out process and help inspect the property in the presence of guests.

• Contribute to documenting final observations and any potential damages.

• Help follow up on billing and payments in collaboration with the Pre-Arrival Team.

Administration and Payment Management

• Support the team in invoicing and payment collection in collaboration with the Pre-Arrival Team.

• Document property condition observations after guest departures.

⚠️ Schedule and Specifics
Our on-site presence and industry standards require working Saturdays and Sundays (hospitality model), especially during the high season. Work is organized in rotation with the rest of the on-site team, and overtime can be compensated with time off.

🫰 Perks

🎂 1 day off for your birthday

🍽️ Restaurant tickets up to 4 €.

💻 A laptop

🎊 Events all year round

🌴 1 day off per month (from 5 months of internship)

Desired Profile

• Currently pursuing studies in hospitality, tourism, business school, or a related field.

• Strong interest in the luxury and hospitality sector.

• Valid driver’s license.

• Interest in similar roles (villa management, concierge services).

• Knowledge of the destination and its ecosystem, or a strong willingness to learn.

• Fluency in English is required, and knowledge of Spanish or/and French is a plus

• Organized, meticulous, and detail-oriented.

• Autonomous, with excellent interpersonal skills.

• Outstanding written and verbal communication skills to build strong relationships with clients and partners.

• Customer-oriented, with a warm personality and the ability to create lasting connections.

• Able to manage multiple tasks simultaneously and adapt to a fast-paced, demanding environment.

All our positions are open, with equal consideration, to candidates requiring specific accommodations related to a disability.

Interview Process

👋 Steps:

1. HR Interview

2. Manager Interview

3. Case Study

4. Case Study Presentation

5. Call with our Regional Director