Onsite Level 2 Support Engineer | MSP
The Opportunity
We’re looking for a motivated and customer focused Level 2 Support Engineer to join our Sydney CBD team. You’ll split your time between several client sites and our Sydney HQ, giving you the perfect mix of hands-on problem solving and collaboration with our broader technical team.
As a trusted IT solutions provider, we manage our customers environments like we own it. This role will suit a motivated individual who thrives on supporting customers with a variety of technical troubleshooting.
What you'll be doing
Represent Fuse professionally at all times, fostering trust and delivering a positive customer experience
Deliver Level 2 technical support to end-users via phone, email, and in-person, resolving hardware, software, and network issues promptly
Support and maintain Microsoft cloud technologies, including Office 365, Azure, and Endpoint Manager
Manage tickets accurately and within agreed timeframes, following standard operating procedures
Collaborate with the IT team to provide excellent customer service and meet or exceed SLAs
Install, configure, and maintain hardware (desktops, laptops, printers) and related equipment
Oversee onboarding/offboarding processes, including software setup, system upgrades, and access management
Maintain hardware/software inventory and asset tracking
Provide remote and on-site support for customers’ infrastructure, systems, and applications
Manage patching, security updates, backup monitoring, and issue resolution
Monitor devices and infrastructure performance
Stay current with industry developments through relevant certifications.
Participate in the weekend On-Call roster
Escalate complex technical problems to relevant teams as required
What you'll bring
Minimum 2 years’ experience in a Level 2 or equivalent technical desktop support role, ideally within a Service Desk or MSP environment
Strong troubleshooting skills across desktop hardware, software, and network issues
Hands on experience with Microsoft cloud technologies including Microsoft 365, Azure, Endpoint Manager, and Intune application packaging
Solid knowledge of Active Directory, Group Policy, Exchange, and Windows/macOS operating systems
Familiarity with network protocols and technologies such as TCP/IP, DNS, DHCP, and VPN
Proficient in Microsoft Office suite and common business applications
Excellent problem solving skills, capable of working independently and explaining technical solutions to non technical end users
Strong attention to detail, with effective task prioritisation in a fast paced environment
Exceptional verbal and written communication skills with a strong customer service focus
Current Microsoft certifications are highly regarded.
About Fuse Technology
Fuse Technology is a Sydney based IT services company that is expanding due to rapid growth. For 10 years our skilled technical specialists have serviced a diverse client base Globally and within Australia, ranging from small to medium businesses to corporate businesses across a broad range of industries.
At Fuse, we provide support to our clients through highly skilled teams, ensuring our customers enjoy smooth, trouble-free experiences. We are successful because we pride ourselves on building solid relationships with our clients and offer expert IT solutions tailored to each business.
We are proud to be an equal opportunity workplace. We welcome diversity and promote an inclusive culture and work environment.
What we offer
An environment that thrives on working with cutting-edge technologies
A team of industry leading "techies" that live for technology
A fast-paced workplace where no 2 days are the same
A culture of continuous learning and development
A friendly, committed and hardworking team to learn from and be part of
We celebrate the achievement of certification and skill advancement by offering a certification bonus
Awesome social events (like go-carting, axe throwing, indoor skydiving)
To be considered for this role you will reside and be eligible to work full time in Australia. This is a fantastic opportunity for someone who would like to gain exposure to a range of technologies, work as part of a motivated team of technology guru’s and have the opportunity to grow along with the company.
Recruitment Agencies: Fuse Technology does not accept any unsolicited agency resumes and will not be responsible for any fees related to unsolicited resumes