Onsite Licensed Community Manager-Accepting Applications

Position Summary:

Accepting applications for onsite communities in Winter garden, Parrish and East Orlando

Position Functions:

Teamwork– Demonstrate a commitment to Empire and team goals. Complete tasks in a timely and effective manner. Participate in process improvement teams as needed.

Communication- Identify and communicate key messages to association board members, homeowners, customer care representatives, vendors, and others. Maintain property fact sheets. Coordinate and attend board/Membership meetings. This skillset of communication should be one of your top priorities.

Architectural Requests- Review applications for compliance-based on association restrictions and forward applications to appropriate board/committee with a recommendation.

Facilities Management and Maintenance- Procure and manage service providers. Scheduling and conduct community and common area inspections. Provide a complete, timely, and effective covenant enforcement service. Ensure the standards of the community and maintenance are followed.

Vendor Management- Conduct effective vendor bidding processes (bidding, hiring, monitoring) that demonstrate professional contract management practices.

Customer Service- Ensure the timely, efficient, customer-oriented handling and resolution of each inquiry, request, dispute, or complaint (via telephone, e-mail, and face to face) by establishing needs, investigating problems, implementing agreed solutions, and documenting as appropriate.

Safety and Security- Contribute to safety and security for each community by developing and implementing emergency and/or disaster preparedness plans, monitoring gate access controls, and identifying other safety issues and unsafe conditions during property inspections.

Special Projects– Effectively manage the on-time, on-budget completion of special projects that meet agreed objectives.