Onsite Patient Scheduling Representative

Compensation

$16.00 – $17.00 per hour
Compensation is based on experience, certification level, and relevant orthopedic or high-volume clinical background.

What you'll do:

• Contacting insurance companies via phone or internet to obtain effective date of insurance coverage, type of coverage, co-pay or co-insurance information, coverage for x-rays and casting, PCP information if required, whether referral is required, and address for claims submission.
• Ensure all benefit information if properly documented in the system.
• Contact patient if information we have is not correct or we are unable to verify benefits for any reason, in order to obtain accurate information prior to patient’s scheduled appointment.
• Properly document the need for referral and coordinate with the Authorization Representative to confirm if any authorization questions occur.
• Utilize insurance websites (Availity, Humana Military (Tricare), United Healthcare, etc.…) to obtain insurance benefits.
• Assure compliance with all company plans policies and procedures set forth by the Florida Orthopaedic Institute
• Efficiently answer calls and schedule patient appointments
• All other duties as assigned.

What Makes You a Great Fit:

• You thrive in a fast-paced, high-volume orthopedic clinic environment.
• You are highly organized, detail-oriented, and confident managing multiple priorities.
• You take ownership of your role and support both your provider and team proactively.
• You value teamwork, adaptability, and accountability, and take pride in supporting your physician and patients.
• You’re organized, tech-savvy, and committed to ensuring data and documentation are accurate and timely.

What you need:

• Candidate must be a high school graduate. (required)
• Registration, scheduling, healthcare benefits experience helpful.
• Excellent customer service and communication skills.
• Must be detail oriented.
• Able to multi-task and handle high call volumes.
• Must have working knowledge of Windows based computer environment and typing skills.

Bonus if You Have:

• 2 or more years of experience in a healthcare environment. (preferred)
• Experience in orthopaedics, trauma, or a high-volume practice
• Knowledge or understanding of scheduling systems
• Athena EMR experience
• Experience in orthopedics or another specialty clinic
• Prior experience assisting with orthopedic procedures such as injections or suture removal

What We Offer:

• A stable, full-time assignment with a growing orthopedic practice.
• Team-oriented environment focused on high-quality patient care
• Opportunity to build long-term career growth in orthopedics

About Florida Orthopaedic Associates

For more than 55 years, Florida Orthopaedic Associates has been committed to providing compassionate, state-of-the-art care to the communities we serve. That commitment has earned the trust of both patients and referring providers, making us a leading orthopaedic practice in Central Florida. Our team of fellowship-trained physicians delivers advanced non-surgical and surgical treatment options, with convenient access to specialists and same-day orthopaedic care across Central Florida, including DeLand, Orange City, Lake Mary, New Smyrna Beach, and Port Orange.

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.