Onsite Service Engineer

Your role

Major Responsibilities

As an Onsite Service Engineer at Atlas Copco, you will play a critical role in ensuring the highest level of customer satisfaction by delivering expert onsite technical support and consultancy on our industrial tools and assembly systems. Your responsibilities will encompass a diverse range of tasks to maintain, troubleshoot, and optimize the performance of Atlas Copco equipment at customer sites.

• Independent Service Execution: Lead installation, calibration, repair, and maintenance of Atlas Copco tools with precision. Perform software installation, debugging, and basic troubleshooting to ensure equipment operates seamlessly.
• Service Planning and Implementation: Develop and manage service plans based on contractual obligations, ensuring that service delivery aligns with customer expectations and company standards.
• Customer Training and Support: Deliver comprehensive training sessions on product operation to empower customers to utilize our products effectively and safely.
• Quality Assurance and Reporting: Conduct Walk The Line activities and provide detailed reports. Collect quality-related product information, manage warranty claims, and ensure timely resolution of customer complaints.
• Issue Resolution and Communication: Proactively follow up on open customer issues until resolved. Maintain excellent communication channels with customers, ensuring transparency and responsiveness.
• Team Collaboration and Leadership: Mentor and guide on-site technicians to enhance their service capabilities. Escalate business and technical risks promptly to management for proactive mitigation.
• Operational Excellence: Accurately record work activities and timings in operational systems. Collect, analyze, and present key performance indicator (KPI) data to support continuous improvement efforts.
• Technical Analysis and Support: Prepare technical problem-solving and root cause analysis reports to contribute to long-term service improvements.
• Safety and Compliance: Ensure strict adherence to Safety, Health, Environment, and Quality policies. Manage safety equipment and fire protection assets as needed.
• Managerial Support: Assist the team leader with service contract management and any additional duties as assigned by supervisors.

This role requires a collaborative and customer-oriented mindset, with an ability to work independently while embracing continuous improvement and innovation.

To succeed, you will need

To succeed, you will need:

• A college degree or higher in mechanical or electrical engineering. Degrees in computer science, information systems, or related software fields are advantageous.
• Minimum of 3 years of experience in aftermarket service for industrial products, with expertise in diagnostic, repair, and troubleshooting processes.
• Strong knowledge of mechanical, electronic, and electrical systems, including PLC, Fieldbus, and Ethernet technologies.
• Proficiency with MS Office applications and competent PC skills.
• Excellent communication, presentation, and interpersonal skills.
• Fluency in English with strong reading and writing skills.
• Attributes including customer focus, results-driven attitude, quick learning ability, self-motivation, independence, and teamwork orientation.
• Willingness to perform on-site services as required and awareness of urgency in task execution.

In return, we offer

• A culture of trust and accountability that empowers every team member to contribute their best
• Continuous lifelong learning opportunities and career development paths to support your growth within the company
• Access to innovative projects where people power innovation and creativity
• A competitive and comprehensive compensation and benefits package designed to support your professional and personal well-being
• Health and well-being initiatives, including support for physical and mental health
• A respectful and inclusive workplace culture where diversity is embraced and valued
• Opportunities to make an impact by applying your ideas and expertise in a global setting

Job location

Option 1: On-Site
This role is based at our Atlas Copco facility located in Nantong, China, within the Industrial Technique business area. Working on-site will allow for dynamic teamwork, direct customer engagement, and immediate response to technical service needs, contributing to enhanced operational efficiency and customer satisfaction.

Contact information

Talent Acquisition Team: Alex Zhao