OnSite Software Implementation Manager

About us

G+D is an international technology company and a leading supplier of currency processing solutions. Our solutions include hardware and software products that support and enhance the cash processing cycle.

Our business includes provide repair and maintenance services on banknote processing systems to customer.

Office Address:

Unit 1604, Level 16, Uptown 1, No.1 Jalan SS21/58, Damansara Uptown

47400 Petaling Jaya, Selangor Darul Ehsan

Area of responsibility

• Managing a team of SW engineers at customer sites

• Clear picture of time, cost and quality

• Main interface to the software engineering and development as well as site management and project management

• Responsible to track the progress of the implementation team

• Continuous reporting to line management and software implementation project management

• Overview regarding the actual workload, planning of turnarounds for the onsite staff, requesting of additional players if the situation requires to

• Participating at all relevant project meetings representing the controls commissioning

• Main contact for the customer regarding commissioning topics

• Leading, executing and coordinating tests on site

• Understanding of the quality standards and make sure that these are met

Main tasks

• Evaluating and then managing the deployment of new software and system updates, working with various functions to ensure minimum disruption to the business, as part of the project lifecycle.

• Creating software implementation plans and communicating them effectively to ensure smooth running of the project

• Providing weekly project update reports and clear communication on any software related project issues to the management team

• Ensuring the smooth running of the implemented software systems, providing functional support and responding to technical problems in a timely manner.

• To update any relevant documentation associated with system changes

• Proactively seek out any areas for improvement and make recommendations.

• To prepare and maintain appropriate documentation of tasks associated with the On Site Installation Manager

• To liaise with support contract supplier regarding software or hardware problems

Integrate Software Products

• Proven experience of file transfer mechanism, new integration platforms/APIs

Execute resource management

• Continuous resource and (software implementation project) task allocation management based on the dynamics.

• Discussing and challenging task requirements and anticipated effort.

• Anticipating and discussing development requirements with the Product-, Service- and Software Integration Project Manager (internal and external) for alignment with project timelines.

• Control project activities of all involved stakeholders and address issues like missing tasks, improper task descriptions, non-committed tasks, overdue tasks, etc.

• Managing people’s proper software implementation project contributions regarding taking task and due date responsibility and delivering high quality.

Manage and execute projects

• Monitor and manage project involved in order to achieve quality and timely deliveries.

• Coaching of project involved regarding Software Implementation topics.

• Manage risks, resources, issues across all projects with a horizon 3-36 months.

• Intervene when project involved cannot resolve software project issues.

• Manage and execute transfers from project to support.

• Continuous improvement of the software implementation processes.

Authorities

• Deciding on (priorities relating to) the use of internal and external employees.

• Deciding on task allocations.

• Deciding on software project implementation standards and methodologies.

Result areas

• (Client) project objectives and results.

• Satisfaction of principals, clients, relations.

• Quality and implementation of improvement suggestions.

Job requirements

Knowledge

• Software Implementation Project management

• Handling cash and cash management processes

• Concepts and models for supply chain integration and logistics

Skills

• Project management

• Interpersonal skills （including communication）

• Planning and organizing

• Conflict handling

• Preferably with experience in Azure cloud, Microsoft Fabric, especially with Lakehouse architecture, OneLake, and Fabric Pipelines

Competences

• Ability to remain positive with a 'can do' attitude

• Ability to find pragmatic solutions to challenges

• Result orientation and decisiveness

• Forward thinking and external awareness