Onsite Support Engineer
Salary: $1,000 – $1,100 per month
About the role
We are looking for two full-time IT Support Engineers to provide on-site desktop support, help desk services, stockroom management, and mobile device management at our client's office. You will play a crucial role in ensuring smooth IT operations, with guidance from our remote engineering team.
Key responsibilities
Troubleshoot and resolve hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, printers, and peripherals.
Ensure timely resolution of IT support tickets.
Act as the first point of contact for IT support requests.
Provide basic troubleshooting and assistance to end-users.
Escalate complex issues to the remote IT team when necessary.
Maintain an inventory of IT equipment and accessories.
Track hardware issuance, returns, and replacements.
Organize and manage IT stock room logistics.
Assist in configuring and deploying mobile devices.
About you
Basic knowledge of Windows OS, MS Office, networking, and troubleshooting.
Experience with IT asset tracking and inventory management is a plus.
Understanding of Mobile Device Management (MDM) solutions is preferred.
Strong organizational and problem-solving skills.
Ability to follow instructions from remote engineers and work independently.
Fresh graduates or junior-level candidates are welcome to apply.