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D-ploy

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Onsite Support Engineer (Tirana)

D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.

We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Tirana.

Tasks and Responsibilities

  • Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
  • Act as the primary onsite point of contact for end-user IT issues
  • Troubleshoot incidents and service requests via ticketing system (ServiceNow)
  • Deliver prompt and professional user support (desk-side and remote)
  • Document all activities and resolutions accurately in the ticketing system
  • Support IT onboarding for new employees (equipment setup, user guidance)
  • Maintain and contribute to knowledge base documentation
  • Support continuous service improvement initiatives

Requirements

  • Fluent English and Albanian (written and spoken)
  • Minimum 2+ years of experience in IT support / onsite support role
  • Strong troubleshooting skills in Windows environment and standard IT tools
  • Experience with ticketing systems (e.g., ServiceNow)
  • Excellent communication and customer-oriented mindset
  • Ability to work independently in an onsite client environment
  • Well-organized, reliable, and detail-oriented
  • Experience in regulated environments (e.g., GxP) is a plus
  • Ability to provide a clean criminal record extract (not older than 3 months)

Benefits

  • Broad range of tasks and responsibilities
  • Friendly and international working environment
  • Professional development opportunities
  • Referral program (“Fishing for Friends”)
  • Company-sponsored events

Is IT in your DNA? Join us and help deliver IT where it counts.

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What this application asks

workable

First name, Last name, Email, Address, Phone, Resume, Summary, Experience, Education, Cover letter, Date of Birth (DD/MM/YYYY), Nationality, Citizenship, Language skills & ability level, Do you have a residence permit (in the country you are applying to), Are you eligible to work in the country of application (valid until), Do you have a valid freelance registration/business license?, Your current or last job role, Your current or last employer, Reason for leaving, Please indicate contact details of at least two valid available persons for reference (manager, supervisor or customer)* *** Please be aware that we WILL proactively contact these references as the process develops. If this is a problem, or a concern please make this clear to us***, Expected hourly rate or salary (please specify the currency), Notice period, Desired future roles, Willingness to travel (yes/no/to what extent)

  • My application is voluntary. I consent I have provided the information of this application to be used for processing for potential employment. The authorization given by completing this form entitles D-ploy Group and it`s entities within and outside of the EU / EEA, to store and process my data, limited to Business Use and under observation of any local legislative regulation on Data Privacy. * yes / no
  • My application is voluntary. I consent I have provided the information of this application to be used for processing for potential employment. The authorization given by completing this form entitles D-ploy Group and it`s entities within and outside of the EU / EEA, to store and process my data, limited to Business Use and under observation of any local legislative regulation on Data Privacy. * yes / no

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