Onsite Support Manager- Aviation Tooling
About RH Aero Systems:
RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses, Rhinestahl and HYDRO Systems, we deliver capability across custom-designed ground support equipment, OEM-licensed engine and airframe tooling, 26 global service centers, and innovative engineered solutions for OEMs, MROs, and operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA. For further details, visit RHAero.com.
Job Summary:
This is an onsite role based in Santiago de Querétaro, Qro., Mexico, supporting customer operations in an engine MRO shop environment.
The Readiness Manager is a dynamic, customer-facing role that combines relationship management with technical expertise and hands-on problem-solving. Operating onsite within a customer’s engine MRO shop, this role serves as the primary point of contact and is critical to delivering a seamless tooling management experience.
Key responsibilities include tooling evaluation and inspection, coordinating repairs and upgrades, troubleshooting issues, supporting technician familiarization, managing inventory, and ensuring effective onsite communication.
Key Responsibilities:
- Work with cross-functional teams to manage specific projects, products, and services in the assigned region
- Assist in managing on-hand inventories, including Rhinestahl and customer-owned assets
- Perform basic to mid-level troubleshooting, evaluations, testing, maintenance, and repairs on tooling and equipment
- Review tool drawings for design or manufacturing issues when they arise. Disassemble tooling and equipment, identify required modifications, manage logistics associated with modifications, repairs, tests, and related activities, and reassemble tools as required for delivery to the customer
- Participate in supply chain development and monitoring activities
- Monitor and support Rhinestahl’s GE360 Foam Cart maintenance and support program in the region
- Support customer projects, equipment setup, and familiarization training
Technical Responsibilities:
- Support the Technical and Regional Customer Management teams
- Provide onsite project support for tooling and equipment
- Provide OEM support for tooling and equipment
- Support tooling and equipment modifications, upgrades, repairs, calibrations, and related activities
- Troubleshoot tooling and equipment, including electrical and hydromechanical issues.