Open House- Customer Service Representative Fraud

• Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About the Role

As a Fraud Customer Experience Associate II, you will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.

As a Customer Experience Associate II, you will be responsible for:

· Providing customers with appropriate customized solutions to meet their needs

· Performing routine call center activities concerning business products and services

· Using the tools provided to guide you through customer conversations

· Providing customers with important information while communicating in a warm empathetic manner

· Gathering information to keep customer profiles and accounts up to date

Requirements

To be successful in this role you will:

· Have a High School Diploma or an equivalent level of education

· Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.

Be able provide proof of US Citizenship or Lawful Permanent Residency (LPR)

· Be able to successfully pass a criminal background check and drug test along with fingerprinting.

· Demonstrate the ability to type a minimum of 20 WPM

• 1-3 years Customer Service in the banking industry, clearing house payment investigations, chargebacks or lending. Excellent problem solving and research. Excellent verbal, written, and interpersonal communication skills. Experience with Microsoft Word, Excel, and Powerpoint. Flexibility is a must.

An uploaded resume is required.

Working with us

Join a rapidly growing organization that can support your career goals.

Working for you

What you get:

· Paid Training

· Career Growth Opportunities

· Full Benefit Options

· Great Work Environment

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Join Us

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.