OpenShift Engineer (L1 Support)
Requirement:
Job Role/Level OpenShift Engineer (L1 Support
Mandatory Skills Role Overview
We are seeking a motivated OpenShift Engineer (L1 Support) with 2–3 years of hands-on experience in OpenShift and container platforms. The role involves providing first-level support, monitoring, and operational maintenance of OpenShift environments, while continuously learning and supporting additional platforms integrated with OpenShift.
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Key Responsibilities
• Provide L1 support for OpenShift platform, including monitoring, incident response, and basic troubleshooting
• Monitor cluster health, workloads, and infrastructure using standard monitoring tools
• Perform routine operational tasks such as:
o User access management
o Pod/application restarts
o Log analysis and basic issue diagnosis
• Escalate complex issues to L2/L3 teams with proper documentation and initial analysis
• Support deployment activities and assist in CI/CD pipeline operations
• Maintain system availability, performance, and reliability in line with SLAs
• Work with cross-functional teams (DevOps, Infra, Security) to resolve platform issues
• Create and maintain operational documentation, runbooks, and knowledge base articles
• Participate in incident management, problem management, and change management processes
• Be open to learning and supporting additional platforms/tools integrated with OpenShift
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Required Skills & Experience
• 2–3 years of experience working with Red Hat OpenShift or Kubernetes platforms
• Basic understanding of:
o Containers (Docker/CRI-O)
o Kubernetes/OpenShift architecture
o Linux systems and command line
• Familiarity with monitoring/logging tools (e.g., Prometheus, Grafana, ELK)
• Understanding of networking fundamentals (DNS, load balancing, ingress)
• Exposure to CI/CD tools (e.g., Jenkins, GitLab CI) is a plus
• Basic scripting skills (Shell/Python) are advantageous
• Strong troubleshooting and analytical skills
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Preferred Qualifications
• Experience in banking or financial services environments (preferred but not mandatory)
• Exposure to cloud platforms (AWS, Azure, or GCP) is a plus
• Familiarity with ITIL processes (incident, problem, change management) ________________________________________