Operating Model & AI Analyst

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At Synpulse, we don’t just consult – we transform. As a leading global management and technology consultancy with Swiss roots, we empower financial institutions to navigate change and seize new opportunities. Since 1996, we've been shaping the future of financial services by delivering cutting-edge expertise in strategy, operations, and technology to banks and insurers worldwide.

What sets us apart is our people. At Synpulse, we cultivate a collaborative, high-impact culture where initiative and creativity are valued. With 21 offices across Europe, the Americas, and Asia-Pacific, we bring together diverse perspectives and talents. We believe innovation thrives where everyone feels they belong and can contribute.
Our core values – Embrace, Drive, Achieve – shape how we work and grow. We don’t just offer jobs – we offer the opportunity to grow, make a difference, and be part of a team that’s redefining the future of financial services.

Ready to go further? Let’s unleash your growth — together
For more information, please visit us at www.synpulse.com

The Operating Model & AI Analyst sits within the transformation core team in Group Operations. The role supports operating model, service and AI-related analysis across priority transformation initiatives, helping Synpulse move from craft to scale through standardization, automation and agentic solutions.

The role turns operational needs into structured requirements, analyses processes, data and workflows, and identifies opportunities to improve service delivery, reporting, AI enablement and transformation execution across internal functions.

We look to fill two positions in the Transformation Office with distinct content focus:

Position 1: AI, Automation & Digital Enablement

• Focuses on AI TOM, intake analysis, use-case assessment, agentic requirements, automation and integration opportunities.
• Partners with Group IT and engineering resources to translate business needs into practical AI-enabled solutions.
• Supports adoption tracking, benefit articulation and responsible use of agentic solutions.

Position 2: Operating Model & Service Excellence

• Focuses on Service @ Scale, service catalogue development, process analysis, KPI frameworks, unit economics and service automation opportunities.
• Partners with Group Functions to support target operating model design and standardized service delivery.
• Identifies simplification opportunities and scalability improvements.

This is a 12-month contract with opportunities for extension or conversion to a permanent position, subject to business requirements and individual performance.

Responsibilities

• Bachelor’s or Master’s degree in Business Administration, Information Systems, Data Analytics, Operations, Technology, Engineering or a related discipline.
• 4–7 years of relevant experience in business analysis, operating model design, process improvement, AI/automation initiatives, operations, consulting or transformation delivery.
• Strong analytical and problem-solving skills, with experience translating complex business topics into structured requirements, insights and recommendations.
• Good understanding of process design, service management, workflow automation, data analysis and operating model principles.
• Experience working with AI, automation, Microsoft 365, Power Automate, analytics tools or similar technologies is an advantage.
• Ability to work across functions and geographies, engaging stakeholders to understand needs and drive practical improvement opportunities.
• Strong documentation and communication skills, including process maps, user stories, business cases, executive summaries and implementation plans.
• High attention to detail and a continuous improvement mindset, with comfort working in evolving and ambiguous transformation environments.
• Excellent written and verbal communication skills in English.
• Strong proficiency with Microsoft 365 tools; Power BI, Power Automate, Copilot Studio or similar automation/analytics tools would be an advantage.
• Curiosity for AI-enabled operating models and willingness to learn emerging agentic solution concepts.

The responsibilities associated with this position are not limited to the above description and may be modified at any time by the company.

Requirements

Operating Model & Service Analysis

• Analyse current-state processes and internal services, accountabilities, handovers, pain points and improvement opportunities across internal service functions.
• Support the design of future-state operating models, service designs, roles and responsibilities and implementation plans in collaboration with function heads.
• Translate findings into clear process maps, requirement documents, decision materials and implementation actions.

AI TOM & Agentic Solution Support

• Identify and assess opportunities for AI-enabled improvements, workflow automation and agentic support across Operations and related value chains.
• Support intake, prioritisation and requirements analysis for agentic solution ideas, including business benefits, user needs, data prerequisites and delivery dependencies.
• Work with Group IT, engineering resources and functional stakeholders to shape practical AI use cases and support rollout and adoption.

Data Analysis, Reporting & Insights

• Analyse operational, workforce, service and portfolio data to identify trends, issues, capacity constraints and improvement potential.
• Build or support dashboards, reports and management views for transformation progress, operating model performance and service improvement.
• Conduct data quality checks and document assumptions, definitions and limitations to support reliable decision-making.

Transformation Delivery Support

• Support project teams with business analysis, discovery workshops, action tracking, documentation and change adoption activities.
• Prepare concise communication, training and decision materials for stakeholders and senior leadership.
• Contribute to reusable standards, methodologies and artefacts that improve how Synpulse delivers transformation initiatives.

Benefits

• Five extra vacation days on top of regulation
• Sick leave compensation 100% from day one
• 3 sick days per year
• Attractive performance bonus based on project performance up to 10%
• Cafeteria benefit system with a flexible allowance of 500 EUR per year for education, health benefits, shopping, travel, cultural activities, and sports options
• Overtime fully paid or compensated based on your preference
• A friendly and informal working environment
• Work-life balance with flexible working hours and the option to work from home (by agreement)
• Dedicated time for individual training
• MultiSport card

Starting salary for this roles is 3360€ before taxes. Final offer will be adjusted based on the candidate´s actual skills and experience.