Operation Executive (Warehouse - Kampong Bahru)

Open 44d

Responsibilities:

Address customers’ requests, feedback and queries via email and phone calls and other channels.
Communicate effectively with customers and warehouse operations to respond to enquiries within the required response time while maintaining a high quality of service.
Be proactive to resolve any escalation of customer issues or complaints.
Manage the receiving & processing functions following the warehouse operation
Ensure paperwork is correct, matches the Warehouse Management System (WMS) and maintain organized records of shipping and receiving documents.
Update the WMS daily to reflect all warehouse activities.
Assist in issue shipping documents (e.g: Bills of Lading, Arrival Notice, Declare Import & Export Permit)
Make sure customer’s orders are processed promptly & accurately
Make sure timely & accurate billing process
Maintain and monitor inventory accuracy in WMS system
Compile customer feedback and provide advice to management with monthly generated data.
Perform ad hoc duties as needed by the manager.

Requirements:

Strong in verbal and written communication skills (English)
A service-oriented team player with a positive attitude and good interpersonal skills
Excellent attention to detail and strong organisational skills
Ability to work efficiently and accurately, even under pressure
Proficient in computer usage, working knowledge of outlook, WMS is advantageous.
Ability to Work 5.5 days work week .Mon-Fri:08.30am-5.30pm, Sat:08.30am-12.30pm
Warehouse enviroment (Keppel District Park, Kampong Bahru)